Privacy Policy
Last updated:
About this notice
This notice explains how TVbrick handles information connected with tvbrick.com, subscription enquiries, orders and support. For a privacy question or request, use our contact page and choose “Privacy request”.
External payment services, WhatsApp and third-party player applications have their own privacy notices. This notice covers our handling of information, not every action of those independent services.
Information connected with your request
- Enquiries: the name, optional email, messages and device details you choose to provide.
- WhatsApp: your phone number, profile information available in the conversation and messages you send.
- Orders: plan, duration, device allowance, order reference, payment confirmation, activation and expiry details needed to deliver or support your subscription.
- Technical information: website requests, browser and device details, referral information and page usage recorded by hosting, security and website statistics tools.
Send only information relevant to your request. Do not send card security codes, wallet recovery phrases, private keys or unredacted subscription passwords.
How information is used
We use relevant information to answer questions, process and deliver orders, provide setup assistance, handle refunds, protect accounts and investigate misuse. Records may also be used to meet applicable legal obligations and resolve disputes.
Providing a contact detail for support is not itself permission for unrelated marketing. Where separate consent is required for a particular use, that consent must be obtained.
Contact form and WhatsApp
The contact form prepares a WhatsApp message from the fields you enter. Pressing “Continue to WhatsApp” passes those entries to WhatsApp; you can review the message there before sending it to our team. The form does not itself send an email.
A direct WhatsApp link also opens an external service. Review WhatsApp’s Privacy Policy for information about its processing.
Cookies and website statistics
The site uses WordPress and website statistics tools, including WP Statistics. Technical data and usage counts can be processed to maintain the website and understand visits. Data collected and cookies used depend on the enabled features and configuration.
Cookies or similar storage may support sessions, preferences or other enabled features. You can manage website storage in your browser. Where optional analytics or other technologies require consent under applicable law, this notice does not replace that consent.
Sharing and retention
Relevant information may be handled by hosting, security, communications, payment and subscription providers when needed to operate the service. We may disclose relevant records to address fraud, copyright complaints, legal claims or binding legal requirements.
Providers may process data in other countries. Contact us for details relevant to your request. We keep records for the period needed for service delivery, unresolved issues, applicable record-keeping duties and legal claims, then delete or anonymize information that is no longer needed.
Your choices and requests
Depending on your location and applicable law, you may have rights to access, correct or delete personal information, receive a copy, object to certain uses or withdraw consent. Submit your request through our contact page. We may need proportionate information to verify your identity and locate the records concerned.
Some requests have legal exceptions. We will explain the response and applicable next steps. Our subscription service is intended for adults; contact us if you believe a child has supplied personal information.
Updates and related policies
We update this notice when relevant practices change. The date above identifies this version. Read our Terms & Conditions, Refund Policy and Copyright & DMCA Policy for related procedures.