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TVbrick

Refund Policy

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TVbrick offers a seven-day refund policy if the purchased service is not working. Submit your request within seven calendar days of purchase through our contact page, selecting “Cancellation or refund”.

This is a fault-based policy, not an unconditional change-of-mind guarantee. It does not limit any rights or remedies that apply under mandatory consumer law.

  1. Include your order reference, purchase date and the contact details used for the order.
  2. Describe the problem, device model, player and any error message. Hide passwords in screenshots.
  3. Help us carry out reasonable setup or connection checks so we can identify the issue.
  4. We will explain the outcome and, if approved, the amount and payment arrangements.

A request made within seven days remains timely while we investigate. Troubleshooting does not need to finish within that window and must not unreasonably delay a remedy.

We review the service purchased and the reported problem, including access details that do not work or service that cannot be used as supplied. If the issue relates to a separate player or internet connection, we will explain the findings.

This policy covers payments made to TVbrick. Separate player licenses, equipment and internet charges normally need to be raised with their sellers, without limiting any legal claim you may have.

Approved refunds are returned through the original payment route where possible. We confirm the amount and processing arrangements in your support conversation. The time for funds to appear depends on the payment provider and applicable deadlines.

Use only the payment details agreed for your order. Never provide a wallet recovery phrase, private key or card security code to request a refund.

If payment is confirmed but access has not arrived, contact support with your order reference. Activation depends on payment verification and delivery of your access details; request an update if there is a delay.

Renewal is manual. Not placing another order stops future renewal purchases, but does not by itself refund an existing payment. Use the free trial to check your device and viewing needs before ordering.

Mandatory consumer rights applicable to your purchase remain unaffected, including remedies for service that is faulty, misdescribed or not supplied as agreed. The seven-day policy does not shorten a statutory right that applies for longer.

Read the Terms & Conditions alongside your order details. For an unresolved issue, reply to your support conversation with the outcome you seek.